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Frequently
Asked Questions (FAQ) |
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What is VOIP? |
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VOIP means Voice Over Internet Protocol.
It allows you to make and receive telephone phone calls
through your high-speed Internet connection. You may choose
to use an adapter with your standard phone or to use a
software softphone program on your computer. |
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What
is the major advantage of using VOIP phone services? |
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The
main advantages are greatly reduced cost and many more
features than traditional phone service. |
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Will
VOIP phone calls sound as good as my current phone calls? |
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VOIP
provides the same or better quality phone calls as a traditional
phone service. |
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What
equipment will I need to use the Libertytele.com VOIP
service? |
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You
will need a broadband internet connection and a traditional
telephone or you may use our software softphone on your
desktop or laptop computer. |
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What
is broadband or high-speed Internet connection? |
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There
are several types of broadband internet connections. The
common types for residential and small business users
are DSL and cable modems. Larger business users may use
T-1 or T-3 data connections for their broadband connections. |
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Can
I install your service on my broadband connection myself? |
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Yes,
we provide simple illustrated step-by-step instructions
that guide you through our simple installation. |
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What
is a router and do I need one? |
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A
router is often used to distribute internet data to several
PCs from a shared internet connection. You may have one
if you have multiple PCs or if you want to have wireless
connection to the internet from your laptop computer or
your PDA. You do not have to have a router to use Libertytele.com
VOIP service.However, our telephone adapter and our softphone
software are both compatible with common routers. Our
preferred router brand is Linksys. |
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Does
the person I am calling need to have Libertytele.com VOIP
service also? |
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No, you can make calls to any phone. However, if the person
you are calling has Libertytele.com VOIP service, the
call will be free. |
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What
types of telephones work with your service? |
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Most
traditional analog phones work well with Libertytele.com
VOIP service. Both corded and cordless telephones work
well. |
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Can
I use multiple phone extensions with the phone adapter? |
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Many
of our customers use cordless phone systems that come
with a base unit and additional handsets. The cordless
base station plugs directly into our Libertytele.com Analog
Phone Adapter. The additional handsets can be placed anywhere
that is in range of the base station. Expandable cordless
phone systems are available at most major consumer electronic
retailers. |
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Can
I use my computer and talk on the phone at the same time? |
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Yes,
Libertytele.com VOIP service is totally independent of
your PC. |
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Is
Libertytele.com VOIP service available in my local area? |
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Libertytele.com
VOIP service is available everywhere. |
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Can
I keep my current phone number if I sign up for Libertytele.com
VOIP service? |
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Yes,
in most cases we can transfer your current US phone number
to Libertytele.com VOIP service. |
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